At long last, it looks like the traveling public needn’t choose between pricey airport restaurants to pick up a bagel or a banana. United Airlines has skipped returning to the standard edible air fare of peanuts and pretzels and truly gone to something more eclectic and tasty: Welcome the stroopwafel.
Finally taking note of something that Six Miles Out has stated for a long while, United Airlines is finally addressing their employee treatment in an effort to improve their customer service scores. The company recently announced that its bonus structure for employees will be overhauled to focus less on on-time statistics and more on a holistic […]
Be sure to wear your most comfortable running shoes if your next trip has you venturing through Chicago, because United is truly about to break the bank. Multiple banks, actually. The airline recently announced plans to restructure its flight banks at O’Hare, but it seems the “Flyer Friendly” airline might actually just keep you on the […]
As many of us are well-aware (or damned well should be!), the airline industry ranks among the very worst groups for my favorite topic — customer service. Airlines are now famous for using clever social media tactics to divert attention from customers’ real complaints and instead pretend to care about problems that are, ultimately, not the root […]
Many recent stories have showcased the wonderful benefits of the trend of the airline industry to integrate more fully with the consumer through social media. Twitter has become a massive influencer of airline customer service policies, with representatives addressing concerns from ticket prices to airport facilities through 140 characters at a time. While these efforts […]
Starting April 7, we will see a lot of media buzz around the 2014 Airline Quality Rating. Surely, results will be similar to past years, with the largest airlines showing their age and the newer organizations shining brightly from the top of the survey rankings. Having worked closely with Dr. Brent Bowen, the lead researcher […]